Instant WOW

29/09/2010

Getting customers back time and time again isn't a matter of luck and it isn't about simply MEETING a customer's expectation....it's about EXCEEDING it. And once you've done that it's about CONTINUING to EXCEED in every customer interaction in the future as well. Sound tough?...well it can be unless you know where the critical MOMENTS are in the mind of the customer. In this session you'll learn WHY it's crucial to EXCEED their expectations and the potential outcomes if you don't. You'll learn how to identify the moments that effect the customer's impression, and importantly some practical ideas to build a series of CRITICAL NON-ESSENTIALS. What are they?...they're those elements of your business that just BLOW your customers away so that THEY keep coming back AND influence everyone they contact with to use you're business as well. Now THAT's a business improvement that will really put money in your bank account. Learn how the Ladder of Loyalty works and how to build and ARMY of RAVING FANS.

You'll find these FREE* training sessions ideal if you're a business owner, operator or entrepreneur. Everyone's welcome; invite your employees, business partner or friends.

All you need to do is bring a note pad & pen, and be ready to learn new ways to improve your business.

For more information, contact Paul Henshall on 03 5441 6740 or email paulhenshall@actioncoach.com

*Entry by donation to variety - the children's charity